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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart@TVC?
What are the benefits of MyChart@TVC?
Is there a fee to use MyChart@TVC?
How do I sign up for MyChart@TVC?
Your Medical Record
How long will it take for my test results to be available on MyChart@TVC?
Why are certain test results not shared on MyChart@TVC?
When can I expect a reply when I send a MyChart@TVC message to my provider’s office?
What should I do if I find incorrect or outdated health information on MyChart@TVC?
MyChart@TVC For My Family
Can I use MyChart@TVC to view my child’s medical record?
Can I use my personal MyChart@TVC to ask questions about a family member?
Can my spouse and I share one MyChart@TVC account?
Can I use MyChart@TVC to access the medical record of a person for whom I have Power of Attorney?
As a 13 year old patient, am I required to allow my parent (or legal guardian) access to my medical record or MyChart@TVC?
After I Have Enrolled
What should I do if I forget my MyChart@TVC password?
How can I update my personal information on MyChart@TVC?
How do I know when to check MyChart@TVC?
What should I do if I get an email to check MyChart@TVC and I can’t figure out what’s new?
Technical Questions
Is my medical record secure when using MyChart@TVC?
What is TVC’s privacy policy regarding electronic medical records on MyChart@TVC?
What electronic device can I use to access MyChart@TVC?
What browser do I need to use MyChart@TVC?
What should I do if my MyChart@TVC activation code doesn’t work?
Is my activation code my MyChart@TVC user ID?

What is MyChart@TVC?

MyChart@TVC is a secure web-based portal application that gives Vancouver Clinic (TVC) patients access to their medical record via the internet.

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What are the benefits of MyChart@TVC?

You can use MyChart@TVC to:
• Schedule appointments with providers you’ve seen within the past 24 months
• See past and future appointments
• View many test results (for more information, visit “When My Provider Orders Tests” FAQs)

Send and receive secure electronic messages to and from your healthcare team
• Request prescription refills
• Review medications, allergies, current health issues, preventative care, medical history and immunization history
• Pay bills and see account details

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Is there a fee to use MyChart@TVC?

MyChart@TVC is available without charge to all TVC patients.

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How do I sign up for MyChart@TVC?

There are two ways to sign up for MyChart@TVC.
• Call the Patient Service Center at 360-882-2778 (between 7 am and 7 pm Monday through Friday and 8:30 am-12:30 pm on Saturday)
• Ask about and enroll in MyChart@TVC during an upcoming clinic visit
In each instance, you will be given a MyChart@TVC activation code. This code will let you login and create your own user ID and password.

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How long will it take for my test results to be available on MyChart@TVC?

Turn-around time varies, depending on type of test.

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Why are certain test results not shared on MyChart@TVC?

There are several ways you may be informed of results, depending on type of test. While many results are posted to your MyChart@TVC, some results may be delivered via letter, phone call, or office visit.

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When can I expect a reply when I send a MyChart@TVC message to my provider’s office?

Our goal is to acknowledge your message within four hours.

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What should I do if I find incorrect or outdated health information on MyChart@TVC?

Information on MyChart@TVC comes directly from your medical record at The Vancouver Clinic. Please bring medical record errors and updates to our attention by calling the Patient Service Center at 360-882-2778.

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Can I use MyChart@TVC to view my child’s medical record?

A parent (or legal guardian) who has MyChart@TVC may use it to access their child’s medical record if the patient is 12 years old or younger. If you need access to your child’s medical record, please tell the TVC representative who enrolls you in MyChart@TVC.

NOTE: Patients aged 13 and older are eligible for their own MyChart@TVC, and can ask to enroll at their next TVC appointment.

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Can I use my personal MyChart@TVC to ask questions about a family member?

You may not use your MyChart@TVC to ask questions about a family member because any correspondence originating from your MyChart@TVC becomes part of your medical record (instead of the record belonging to the patient on whose behalf you ask questions). Misfiled medical information could create important gaps in your family member’s medical record and potentially jeopardize future care.

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Can my spouse and I share one MyChart@TVC account?

Due to federal and state laws governing privacy of medical records, each adult must establish a separate account.

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Can I use MyChart@TVC to access the medical record of a person for whom I have Power of Attorney?

Yes. If you have the appropriate legal documentation (e.g. Power of Attorney, court documents etc.) you may contact Medical Affairs at 360-882-2778 to arrange the permitted access.

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As a 13 year old patient, am I required to allow my parent (or legal guardian) access to my medical record or MyChart@TVC?

Federal and state laws govern the privacy practices with regard to medical records. Parents (or legal guardian) require your written consent to access any medical records of patients 13 years of age or older.

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What should I do if I forget my MyChart@TVC password?

Go to mychart.tvc.org. Click on the “forgot password” link on the sign-in page and follow the prompts to reset your password.

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How can I update my personal information on MyChart@TVC?

You may update changes to all your personal information by visiting mychart.tvc.org. Log into MyChart@TVC, then go to the “Preferences” section to make changes.

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How do I know when to check MyChart@TVC?

Whenever new information (e.g. test results, message etc.) is posted to your MyChart@TVC account you will receive a generic notification via email directing you to check your MyChart@TVC.

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What should I do if I get an email to check MyChart@TVC and I can’t figure out what’s new?

Please call the Patient Service Center at 360-882-2778 and a Patient Service Specialist will assist you.

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Is my medical record secure when using MyChart@TVC?

Yes. Information accessed via MyChart@TVC is secured using a personal login and password. We use the same technology as online banking to encrypt all MyChart@TVC information. TVC Notice of Privacy Practices are available at https://tvc.org/notice-of-privacy-practices

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What is TVC’s privacy policy regarding electronic medical records on MyChart@TVC?

Federal and state laws govern privacy practices related to all medical records. Our medical record system is fully compliant with these laws. We protect your name and email address with the same care and confidentiality we give your health records. Click here to read TVC’s Privacy Practice in full https://tvc.org/notice-of-privacy-practices.

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What electronic device can I use to access MyChart@TVC?

You can access MyChart@TVC using any Apple or Android mobile or PC device.

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What browser do I need to use MyChart@TVC?

To use MyChart@TVC you will need a recent version of Microsoft Internet Explorer (version 9 or later), Safari, Firefox, or Google Chrome. Using any other browser could result in unpredictable behavior, or may not work at all. You can also access MyChart@TVC via the MyChart@TVC Mobile Application available for iOS and Android based smartphones.

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What should I do if my MyChart@TVC activation code doesn’t work?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Call 360-882-2778 for reactivation.

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Is my activation code my MyChart@TVC user ID?

No. Your activation code is used only to log into MyChart@TVC for the first time. At that time, you will be asked to create a unique ID and password.

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